Welcome to the IDEASHACKS Store! These Terms and Conditions (“Terms”) govern your use of our online store and the purchase of products offered. By accessing or purchasing from our store, you agree to comply with these Terms.
- General
1.1 Eligibility: Customers must be at least 18 years old or have parental/guardian consent to make purchases.
1.2 Acceptance of Terms: By placing an order, you accept these Terms in full.
1.3 Modification of Terms: IDEASHACKS reserves the right to amend these Terms at any time. Changes will be posted on this page and will take effect immediately upon posting.
- Products
2.1 Categories: The IDEASHACKS Store offers the following products:
- *Merchandise…
Refund Policy for IDEASHACKS Store
At IDEASHACKS, we are committed to providing high-quality products and ensuring a positive shopping experience for our customers. However, we understand that sometimes a refund may be necessary. Below is our refund policy, which outlines the process and conditions under which refunds are provided.
1. Refund Eligibility
1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a full refund. This includes issues such as broken, torn, or faulty items.
1.2 Incorrect Items: If the product you receive is different from what you ordered (incorrect size, color, or product type), you may request a refund.
1.3 Non-Returnable Products: Customized items, digital products (such as books), and select art pieces are non-refundable.
1.4 *Timeframe for Refund Requests: To qualify for a refund, you must submit a refund request within *7 days of receiving the product.
2. Return Process
2.1 *Return Request: To initiate a return, please contact us via email at *arjun@ideashacks.com or by phone at +91-8448777687 within 7 days of receiving your product. Provide your order number, the reason for the return, and clear photos of the product if it is damaged or defective.
2.2 Return Authorization: Upon receiving your request, we will review the details and, if approved, provide instructions for returning the product. You may be asked to ship the item back to us at your own expense, unless the return is due to a defect or mistake on our part.
2.3 *Condition of Returned Items: To be eligible for a refund, the returned product must be in its *original condition—unused, undamaged, and in the original packaging (including tags, labels, etc.).
3. Refund Process
3.1 Approval and Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method used for the purchase.
3.2 *Processing Time: Refunds will typically be processed within *7-10 business days from the date we receive the returned item. Please note that it may take additional time for your financial institution to process the refund and reflect it in your account.
3.3 Shipping Charges: If the return is due to a mistake made by IDEASHACKS (e.g., incorrect or damaged items), we will cover the return shipping cost. For other returns, the customer is responsible for the return shipping charges.
4. Non-Refundable Items
The following items are non-refundable:
- Customized products (such as personalized art or merchandise).
- Digital products (including e-books, digital prints, or other downloadable content).
- Select art pieces, depending on condition or nature of the product.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the replacement item.
6. Contact Information
If you have any questions about our refund policy or need assistance, please contact us at:
Email: arjun@ideashacks.com
Phone: +91-8448777687
By purchasing from the IDEASHACKS Store, you agree to this Refund Policy. Thank you for shopping with us!
Last Updated: 23/11/24
